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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.

What can we help you with?

Try one of the popular topics below to get a faster answer.


Can I bring it in?

There are a few items that we get asked about often. Some of them are allowed, some are not, and some require you to get a permit before bringing them in. Even if an item is allowed, there might be some caveats.

Check out the list of common items


Where’s my parcel?

Have you brought something online? Are you wondering where your parcel is?

Before you buy, review our information for online shoppers.

Find out what happens to your parcel when it arrives in Australia, and what you might need to do.


Report something suspicious

If you have information about suspicious or illegal immigration, customs and border-related activity, report it to Border Watch.

Can't find what you're looking for? Get in touch

Telephone

If you have a question about travel or trade, including bringing goods in and out of Australia you can call us Monday to Friday from 9am to 5pm AEST.

Call us

Find an office

If you need to lodge cargo clearance paperwork, details about our offices in Australia.

See our addresses and opening hours

Forms

Quick access to all of our forms.

Compliments, complaints and suggestions

Forms