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Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.

What can we help you with?

Try one of the popular topics below to get a faster answer.

Can I bring it in?

There are a few items that we get asked about often. Some of them are allowed, some are not, and some require you to get a permit before bringing them in. Even if an item is allowed, there might be some caveats.

Check out the list of common items

Where’s my parcel?

Have you bought something online? Are you wondering where your parcel is?

Before you buy, review our information for online shoppers.

Find out what happens to your parcel when it arrives in Australia, and what you might need to do.

Report suspicious activity or scams

Use the Border Watch Online Report for suspicious immigration, customs and trade activity.

Report a scam to SCAMWATCH

Need further assistance?

Telephone

If you have a question about travel or trade, including bringing goods in and out of Australia you can call us Monday to Friday from 9am to 5pm AEST.

Find an office

If you need to lodge cargo clearance paperwork, details about our offices in Australia.

See our addresses and opening hours

Forms

Access our forms.

Compliments, complaints and suggestions