Account manager
When you become a Trusted Trader, we will assign you an Australian Border Force Officer (ABF) as your account manager.
Your account manager will be your single point of contact on border matters and will work with you to:
- improve your compliance with customs-related laws
- where appropriate, resolve any border clearance issues impacting your supply chain or trade compliance
- connect you to the right people across the ABF.
Your account manager will update you on benefits, events, regulatory changes, and other information relevant to your business.
They can help you with questions such as:
- What does good practice in supply chain security management look like?
- How do I ensure compliance with customs-related laws?
- Where do I go with immigration and visa enquiries?
Details of your account manager will be provided to you upon receiving accreditation. Changes to your account manager may be required to preserve the integrity of the program and the service delivered to you.
