SmartGates

Australian and Non-citizens

You may be able to use arrivals SmartGates if you:    

• are travelling on a valid passport
• are at least 1.1m tall
• are at least seven years of age and travelling with a parent or legal guardian.

You cannot use Arrivals SmartGates if you are:    

• a domestic traveller on an international flight
• an unaccompanied child under 16 years of age.
  
  

New Zealand Airline Crew

Eligible airline crew may process through SmartGates.     

New Zealand crew wishing to activate their Special Category Visa (TY-444) must:    

• use the manual processing point
• present an Incoming Passenger Card (IPC)
• present a valid New Zealand passport.

You may self-declare your yellow fever vaccination status at SmartGate if you:    

• have received a yellow fever vaccination more than ten days before your travel
• can produce your valid vaccination certificate to Border officials
• can answer the questions at the SmartGate kiosk.

Learn more about Yellow Fever.    

Arrivals accessible Kiosks and all SmartGates may accommodate self-propelled wheelchairs. If you require a companion to push the wheelchair, go to the Airline Assisted manual border control desk for assistance.    

If you are travelling with children over 7 years and you are their parent or guardian, you may be able to use arrival SmartGates.    

A child travelling with 2 or more parents or guardians should be processed as follows:    

1. parent or guardian one
2. child
3. parent or guardian two

Information on the SmartGate screens is in English with options to select from the following 22 languages:    

• Arabic
• Chinese – simplified
• Chinese – traditional
• Danish
• Dutch
• French
• German
• Greek
• Hindi
• Indonesian
• Italian
• Japanese
• Korean
• Malay
• Norwegian
• Sinhala
• Spanish
• Swedish
• Tagalog
• Tamil
• Thai
• Vietnamese

A more efficient arrival experience is on the way for travellers.    

Australian Border Force is expanding access to SmartGate, moving towards universal access for all travellers aged 7+ years.    

Previously you needed the below ePassport symbol on your passport. Now, anyone travelling on a valid Passport can try arrival SmartGates.    

If you’re travelling on a non‑ePassport, we invite you to give SmartGate a try when you arrive. By taking part, you’ll be among the first to experience a quicker, more streamlined arrival—and help shape a better travel experience for everyone.