Australian and Non-citizens
You may be able to use arrivals SmartGates if you:
- have an ePassport symbol on your passport
- are at least 1.1m tall
- are at least seven years of age and travelling with a parent or legal guardian.
You cannot use Arrivals SmartGates if you are:
- a domestic traveller on an international flight
- an unaccompanied child under 16 years of age.
New Zealand Airline Crew
Eligible airline crew may process through SmartGates.
New Zealand crew wishing to activate their Special Category Visa (TY-444) must:
- use the manual processing point
- present an Incoming Passenger Card (IPC)
- present a valid New Zealand passport.